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  • 标题:Restaurant's Atmospheric Elements: What the Customer Wants
  • 本地全文:下载
  • 作者:Hashim Fadzil Ariffin ; Hashim Fadzil Ariffin ; Mohamad Fahmi Bibon
  • 期刊名称:Procedia - Social and Behavioral Sciences
  • 印刷版ISSN:1877-0428
  • 出版年度:2012
  • 卷号:38
  • 页码:380-387
  • DOI:10.1016/j.sbspro.2012.03.360
  • 语种:English
  • 出版社:Elsevier
  • 摘要:AbstractThe purpose of the study is to examine youth customer behaviour due to the restaurant's atmospheric element environment. It also explores the environment of the restaurant and the use of atmospherics by the restaurateurs through the reactions of the customers. The dimensions of colour, design, lighting, and restaurant layout, among others, were measured. Qualitative data taken from 300 youth customers were analyzed, and interpretations of the relationships were made. It was found that atmospheric elements contributed significantly in each representation of customer behaviour.
  • 关键词:Restaurant atmosphere;customer behaviour;youth
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