摘要：AbstractToday's business environment challenges company managers in ways different than those in the past. All sectors, including profit and non-profit, as well as non-governmental are caught in the dynamic and fast changes, which require prompt responses from the management. One of the oldest, but still most difficult tasks that every manager has to face is employee motivation. This is notably true when speaking of successful employee performance. If one takes into consideration the fact that motivation cannot be observed solely as a series of actions that managers undertake in order to delegate tasks, one realizes that managers must be creative in shaping a plethora of stimuli which can generate personal and internal commitment, as well as increase employee enthusiasm in reaching company's goals. It is precisely for this reason that the goal of this research is to identify different motivational techniques and skills that managers of companies in Bosnia and Herzegovina employ. In order to establish the relationship between the motivational techniques applied by the management and good and/or bad practices resulting from these methods, this research primarily focuses on managers of various organizations. The principal aim of this analysis is to determine the level of management competences in the process of employee motivation. The research will examine the issue of motivation from the point of view of managers in Bosnia and Herzegovina. More precisely, this work will show the level of their competence which help them in their relations with the employees. The scientific hypothesis examines the ways in which management competences influence work commitment and employee loyalty.
关键词：Motivation;employee loyalty;work commitment;Management's ability to motivate
