摘要：AbstractEnsuring accessibility throughout the “travel chain” is fundamental in order to ensure equal opportunities for people with restricted mobility. This paper deals with the need of investigating the municipal services related to the procedure of ensuring accessibility. Intending to develop a system that can be applied to municipalities of different size, the Municipality of Thessaloniki was used as a case study. The municipal structure was analysed, and a form of Delphi method was established through contacts with the corresponding municipal departments, members of the Municipality of Thessaloniki Accessibility Office, people active in disability issues as well as persons who are disabled themselves.
