摘要：AbstractInternational business environment is changing, due to a speed at which commercial transactions take place today, so that the phrase “time is money” is more actual than ever. For this reason, conflicts between companies, on the quality of services or paying bills which is solved by the court represent additional costs and time lost. This calls, increasingly, to alternative methods of solving conflicts from the system of ADR (Alternative Dispute Resolution), among which mediation is distinguished, seen as an alternative to traditional justice, more fast, efficient, confidential and above all, less expensive. This article aims to present the main procedures and techniques used in mediation, in order to draw conclusions about the usefulness of this alternative metho d of solving commercial disputes.
