摘要：AbstractIn this paper, I present quality indicators in management services, a study case in a small organization and some direction to improve Quality Management using SWOT analyze. The study take a few of the environment factors which have significant impact on the organization. The term environment have refuse to the totality of all factors while influence both organization and personal subsystem. All this factors individually or in combination pose challenges to total quality management practice and philosophy. Organization work in a varied environment, he can only do his duties well if he is updated with the changing of the employees and for this he naturally has to keep himself abreast with not only the environment in which the organization exists, but of the environment from which the employees are coming to work.
