摘要：AbstractThe signage system as one of the elements of a direction guide in public facilities is also an element that needs to be studied and applied with universal design approach. Surabaya, as one of the largest cities in Indonesia with many public facilites particularly malls truly needs to consider universal design applications. The purpose of this research is to study, identify problems of the application of signage systems as well as to produce alternative solutions to those problems with an approach to universal design in the shopping centres around Surabaya. Qualitative research is used for the study and production of solutions. The design thinking method is used in this research.
