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  • 标题:Analysis of Market-Based Approach on the Customer Value and Customer Satisfaction and Its Implication on Customer Loyalty of Organic Products in Indonesia
  • 本地全文:下载
  • 作者:Hasnelly ; Hasnelly ; Eddy Yusuf
  • 期刊名称:Procedia - Social and Behavioral Sciences
  • 印刷版ISSN:1877-0428
  • 出版年度:2012
  • 卷号:40
  • 页码:86-93
  • DOI:10.1016/j.sbspro.2012.03.165
  • 语种:English
  • 出版社:Elsevier
  • 摘要:AbstractObjectives research to obtain empirical evidence and find phenomenon clarity about variable market-based to customer's value and also customer's satisfaction which influencing customer loyalities, and digging the product marketing problems organic products in Indonesia. Methods of data analysis used to test the hypothesis is path analysis. The proper methods to carry out descriptive and verification method through field data collection are descriptive survey and explanatory survey. The result of the review obtained from the research objectives above are expected to make an approach which is applicable in solving the problems faced by companies, especially the organic products companies, and other similar companies in general, especially those dealing with the market-based customer's value and satisfaction, also the customer's loyalty.
  • 关键词:customer loyalty;customer satisfaction;customer value;market-based;organic products
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