摘要：AbstractThe purpose of this research was readiness of the police staff Tehran in accepting total quality management. The participants of the study are 125 officials who are working in the organization. In response to the study's questions, there was a questionnaire including ten variables of total quality management and each variable itself was divided into four questions. We used Kolmogrov-smirnov, independent samples t-test, one-way ANOVA and Kruskal-Wallis test in significance level of %5. The results of the research hypotheses indicate that: there is significant difference between the amount of readiness in accepting TQM among males and females. There is significant difference between the officials regarding their work experiences in accepting the TQM.
关键词：Quality;Total Quality Management;Readiness for TQM accepting;Official
