摘要：AbstractThe purpose of this study are to analyze how the characteristics of the customer's user profile or e-banking services and service quality measurement methods called webqual in analyzing service quality of e-banking websites using six variables: Accessibility, Interaction, adequacy of information, Usefulness of content, Lifestyle and Personality. The stages of the study include the validity and reliability of research instrument, descriptive statistical analysis and discriminant analysis. The results showed that there was no difference in the perception of e-banking services between the customer of Mandiri bank and the BJB Bank.
