摘要：AbstractThe efficient workplace communication gains increased importance in the success or failure of an organization, regardless of the specifics of the conducted activities. This study aims to highlight the influence that communication exerts on the structuring of interpersonal relationships. The study was carried out in a banking organization, with the main objective of identifying the possible influence of communication on the importance given to interpersonal relationships by those who worked in a front-office department and by those who worked in a back-office department. The obtained results lead us to propose the organization of an improving intervention plan for situations characterized by pronounced dysfunctions.
关键词：Organizational communication;Interpersonal relationships;Banking organization;Front-office department;Back-office department
