摘要：AbstractIn order to meet demands for traveling of passengers and the requirements to the quality of the service, the construction level of terminals is to be higher. Passengers’ activities in terminal are becoming complicated, so there is no doubt that the operation and management of terminal faces much higher request. In order to fully understand the psychological characteristics of the passengers and improve the transportation service and make people-oriented management measures based on the passengers’ demands, this paper studies the various factors affecting the psychology of passengers in terminal, and analyze the passengers’ general psychological activities and the psychological characteristics. In this paper, the dishonest phenomenon, the conformity psychology, expectation psychology and loss aversion psychology are thoroughly analyzed, and the focus is on the dishonest and conformity psychology phenomenon. A series of operational and management suggestions are proposed based on the characteristics and behaviors revealed.
