摘要：AbstractIn (not only) recent software development and management activities the phenomenon of change is omnipresent. Are there some regularities that help us to deal with it constructively? In this paper we present a case study on how we worked with IT managers and consultants to learn about their practices when coping with change and their insights resulting from reflection. Besides the concrete change scenario readers will find an example of the new open-case workshop setting and a theoretical interpretation of resulting insights based on a person- centered systems theory perspective that may help to see the larger picture behind the dynamics involved.
