摘要：AbstractToday's highly competitive environment forces enterprises to pay attention to quality and human resources needs in order to be sustainable. This paper presents the view of the authors with respect to the relationship that exists between total quality management, human resources management, competitiveness and ISO 9000 and the impact of this relationship on the sustainability of the enterprise. The proposed conceptual models will help the persons of interest to have a better understanding of the relationship between the practices and step by step implementation to improve business performance.
关键词：total quality management;human resource;sustainability;continous emprovement;competitiveness;conceptual model
