摘要：AbstractThis paper reviews the development of the parcel delivery market both in Japan and China, and presents a conceptual model to explain the development of the parcel delivery market in order to explain the characteristics of development processes in China compared with those in Japan. In China, the franchise system plays an important role to expand the network in a short period, while it is difficult to keep the same service quality throughout the network. This is why Chinese consumers have complained to the parcel delivery services and Chinese governments have introduced new rules and regulations. Furthermore, we investigate the actual situation of parcel delivery operations in Shanghai, and discuss the impacts of regulations including city logistics policies on the Chinese parcel delivery market and future directions of them.
关键词：Parcel delivery;regulations;China;B to C;frachise
