摘要：AbstractThe logistics industry is an ever growing industry not only in Malaysia but also in other parts of this world. Rather than being viewed as a supportive industry to other functional areas previously, now, logistics has been regarded as a strategic industry on its own. In the Asia Pacific region, the potential for growth is very promising. Logistics has emerged from merely a supporting activity that facilitates trade to a crucial sector by which the nation's competitiveness is measured. In other countries especially highly advanced countries such as United States of America and United Kingdom, logistics had already become prominent and acknowledged as a critical factor of competitive advantage and the increasing importance is due on the expansion of the international trade as well as the globalization strategy of companies in their respective business and Malaysia has no exception on this particular issue. To make sure logistics industry together with supply chain management comply with the needs of current trend in the industry, they need complete support system and one of the system is the communication system. Effective communication system is one of the crucial elements in making a smooth operations in logistics industry. This study was conducted to explore key issues related to communication systems in logistics industry. Three objectives were set, firstly to find out communication method that practiced among parties involved in logistics industry. Next is to identify patterns of communication network practiced by the main parties in the logistics industry and last but not least to identify the current problem of communication channel used in terms of disseminating information to all parties in logistics industry. The research found that good communication flow and devices is crucial in logistics industry. There are certain devices are identified as “must have” in logistics industry such as mobile phones and the research also found that most of parties involved in logistics process can be considered as technology-savvy as far as communication is concerned. This research concludes that, communication and information technology is crucial for logistics industry, therefore those who suppose to provide right from infrastructure to human capital must cope with latest needs and rapid development in both aspects.
