摘要：AbstractIn this article the requirement for a quality management system of the university are identified on the methodological level. The possibilities of automation the quality management system are analyzed, and the most suitable aspects are identified. The advantages of using information technologies in development and implementation the quality management system of the university is considered: implementation of electronic document management; increasing manageability of quality management system of the university. A component part of the platform for automating business processes of the quality management system of the university is an automation working place head of department. The benefits of introducing automation working place head of department.The problems of creating management system that ensures achievements of the required level of technological processes at the university. The effectiveness of management processes, implementation and improvement of the quality management system in accordance with the requirements of international standards. The information technology environment, which supports the quality management system, is considered.The main features of the automation working place are described by the following areas: personal records, scientific-research activities, academic work, teaching-methodical work, certification, the quality management system, curatorial work, student work, analytical information. The main expected results, which solutions discussed in this article, of the implementation at the universities are considered, opportunities to improve the manageability of the QMS processes, providing conditions for the growth of the quality of educational services, improving consumer confidence and increasing the competitiveness of the university.
关键词：Chair;the quality management system of the University;automated working place
