摘要：AbstractThe data for this study was gathered from call-center workers in the province of Erzurum/Turkey. In this study, it is aimed to find out firstly the relationships between organizational cynicism, perceived job insecurity and turnover intention. As a result of the study, we found out that there are strong relationships among those concepts. The higher the level of organizational cynicism results in the higher level of perceived job insecurity and the higher level of turnover intention. Secondly, it is investigated whether the demographic characteristics of workers affect the levels of organizational cynicism, job insecurity and turnover intention or not. We observed that there were statistically significant differences between the levels of those concepts according to the demographic characteristics of workers.
关键词：Organizational cynisizm;Job insecurity;Intention to leave;Erzurum
