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文章基本信息

  • 标题:Perception of Maintenance Management Strategy on Healthcare Facilities
  • 本地全文:下载
  • 作者:Nahdatul Arm Abd Rani ; Nahdatul Arm Abd Rani ; Mohamad Rizal Baharum
  • 期刊名称:Procedia - Social and Behavioral Sciences
  • 印刷版ISSN:1877-0428
  • 出版年度:2015
  • 卷号:170
  • 页码:272-281
  • DOI:10.1016/j.sbspro.2015.01.037
  • 语种:English
  • 出版社:Elsevier
  • 摘要:AbstractMain objective of this research is to look into the relationship between maintenance strategies implemented in healthcare facilities. The aim of this paper is to provide an overview of types of maintenance strategy applied to maintain facilities while satisfying the end user. Interviews and surveys were conducted to generate data from facility managers and end users in selected hospitals. The results show that there is a relationship between types of maintenance strategy implemented and end user satisfaction. Null Hypothesis was rejected due to the level of significant p>0.05 and p>0.01.
  • 关键词:Maintenance;customer satisfaction;healthcare;facilities management
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