摘要：AbstractIn Malaysia, scant research has been conducted in understanding how students perceived the performance of service quality of student housing; and how they translated their perceptions into behavioural intentions besides personal attainments. Studies on the aforementioned topic from the view of facilities management are also still flawed plus rare. This study aims to explore what are the elements that exist to constitute behavioural intentions and personal attainments; which based on comprehensive reviews from considerable volume of published journals. The results clarified that behavioural intentions consist of favourable and unfavourable behavioural intentions; whereas personal attainments are theorized about intellectual and self-development gains.
