摘要：AbstractSince more than a decade, our Quality Management Department has designed and implemented a simple excel-based workbook for quality management (EWQM), which collects values of indicators from the different academic and service areas; it processes them and it finally measures the quality and productivity levels of the academic and service areas of the University.This system integrates a more complete, accurate, opportune and reliable information, which is processed by the EWQM that calculates the quality and productivity indexes for each academic area and provides feedback to directors on their opportunity areas, which must be considered in their continuous improvement plans
