摘要：AbstractThe research starts with the question that how industries endeavor towards operational excellence. This research believes that sustainability of any industry is highly affected by operational excellence. This research aims to explore how industries achieve operation excellence and what employees of Nepalese industries take operational excellence. Research is based on primary and secondary data. In the research it is believed that participants’ own social experience on worth of the goods or service in terms of timely delivery, reasonable price, speed, and specifications has great meaning. Therefore, methods of study include theory of social constructivism based on the in-depth interviews with some industrialists, businessperson and bankers located at Kathmandu valley. Nevertheless, the research has not left to enquire with employees of the industries of industrial states about the benefits of operational excellence, state of its easiness/difficulties to apply the principles and states of their practice. In the research the researcher's subjective values, and intuition, also has been duly considered.
关键词：Operational efficiency;Sustainably;External and internal environment;Operation excellence
