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  • 标题:Impact of Technology in E-Retailing Operations: A Consumer Perspective
  • 本地全文:下载
  • 作者:Achit Agarwal ; Achit Agarwal ; Vinod Kumar Yadav
  • 期刊名称:Procedia - Social and Behavioral Sciences
  • 印刷版ISSN:1877-0428
  • 出版年度:2015
  • 卷号:189
  • 页码:252-258
  • DOI:10.1016/j.sbspro.2015.03.220
  • 语种:English
  • 出版社:Elsevier
  • 摘要:AbstractFrom getting product information with the detail process map link to the final minute courier/postal alert has been enriching experience to Indian consumer in recent years. The strengthen belief of consumer on e-operations has been a major breakthrough in Indian retail industry. This has been an outcome of a meticulously designed delivery logistics equipped with technological innovation to provide a new level of consumer experience. This has also led to e-retailing reform in India attracting more investment in technologically driven R&D to enable a super-rich experience to Indian consumers. The impact of technology can be seen in improved performance of sector with a turning point.This paper is an attempt to unpin these technological innovations in product distribution system in E- retailing. It also aims to highlight the mal-practices in E- retailing during pre-technological era and mapping their solution in post technological era.
  • 关键词:Technology;e-retailing;e-operations;retail;pan shops;kirana stores;pansaari stores;POS
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