摘要：AbstractThis paper aimed to identify and analyze the perception of Romanian PhD students on the quality of higher education services by proposing to identify, based on data collected through an online survey and SERVPERF model, the most important features of higher education services in the PhD students view. PhD students consider it important in education, both equipped classrooms, seminaries, laboratories and libraries, as well as matters relating to teaching, relationships with teachers and university secretary. This research can be extended to another aimed at analyzing the perception of teachers and administrative staff from Romanian universities on service quality, because only the study of all those involved in higher education process can outline the most appropriate model for the Romanian universities.
