首页    期刊浏览 2024年11月14日 星期四
登录注册

文章基本信息

  • 标题:Can a luxury hotel compete without a spa facility?—Opinions from senior managers of London's luxury hotels
  • 本地全文:下载
  • 作者:Andy Heyes ; Colin Beard ; Sjoerd Gehrels
  • 期刊名称:Research in Hospitality Management
  • 印刷版ISSN:2224-3534
  • 电子版ISSN:2415-5152
  • 出版年度:2015
  • 卷号:5
  • 期号:1
  • 页码:93-97
  • DOI:10.1080/22243534.2015.11828332
  • 语种:English
  • 出版社:Taylor & Francis Group
  • 摘要:The development of the wellness facility within the luxury hotel sector around the world has been evident, with many professionals believing that spas are an expected element within luxury hotels. This paper has been written to provide further consideration for hoteliers who are looking to open a luxury hotel within the city of London, to add to the body of knowledge on spas and to stimulate further research in the field. The literature revealed a lack of realistic insight by hotel professionals. Statistics are quite broad and look more at other markets than directly at hotels in the city of London. By interviewing five senior managers of London's best known luxury hotels, the importance the spa plays to the hotel, its overall purpose of being in operation, personal managerial opinions on the facility and the overall economic benefit for the hotel are explored. The findings uncover some of the current positive and negative issues in the London luxury hotel spa sector. There turned out to be ambiguity among the interviewees about the definition of a hotel spa and the amenities it should offer. It was concluded that a luxury hotel will be at a severe disadvantage if it has no wellness facilities. What those facilities must consist of, however, is not clearly defined. Further research is needed to look from the consumer's point of view when defining the value of a hotel spa. It would benefit both the hotels and their guests to have more understanding of what actually is expected from the spa experience.
  • 关键词:Hotel spas; guest satisfaction; spa expectations; wellness centres
国家哲学社会科学文献中心版权所有