摘要：AbstractA consistent alignment is one of the most critical issues influencing the ERP project’s success. We propose, in this paper, a risk factor management approach that contrary to existing ones, links a set of risk factors to their impacts on the misalignment management performed during the business blueprint stage of an ERP project. The proposed approach is composed of three steps: (1) the identification of the risk factors occurring while managing the misalignment; (2) the mitigation of these risk factors; (3) and the treatment of the impact the occurred risk factors have on the misalignment management. The use of the proposed approach is illustrated on a case study in a French small and medium-sized enterprise.
关键词：KeywordsEnterprise Resource Planning (ERP)Business Process ModelingRisk ManagementERP projectBusiness Process Management
