摘要：Effective and capable people are in high demand amongst businesses and educational establishments. Companies are not getting the best out of their people. It appears that there is a gap between what people are saying they are going to do and what they actually do. This research, based on a combination of what is already known about the subject matter under investigation and the practical experiences of research participants, investigated how this organizational behavior gap could be closed and what the potential benefits would be for both individuals and companies. The main focus of this research was to identify effective solutions how talkers could become doers and how t alkers would benefit from adopting and applying the suggested recommendations how changes in attitude/behaviors and routines could lead to improved action-based capabilities. The outcome of this research suggests that the contributions made by this research can be measured through appropriate Key Performance Indicators (KPIs) to measure and demonstrate the effectiveness of considered performance improvements. It is suggested that the contributions from this research can be applied universally provided that cultural diversity is taken into consideration.
