期刊名称：International Journal of Japan Association for Management Systems
印刷版ISSN：1884-2089
电子版ISSN：2188-2460
出版年度：2017
卷号：9
期号：1
页码：57-60
DOI：10.14790/ijams.9.57
语种：English
出版社：日本経営システム学会
摘要：Daily management is a component of Total Quality Management. It is important for medical institutions to ensure high quality in healthcare services. To ensure the quality of healthcare services, it is necessary to build a Plan-Do-Check-Act cycle and structure daily management for continuous improvement. Some literature proposes methods of deriving control items and specific lists of action items. It is not clear, however, what kind of difficulties exist in promoting daily management in healthcare services. In this study, we held individual meetings to see the progress of daily management, specifically focusing on data collection and observation. As a result, managers in hospitals tend to have problems in observing the current situation carefully. In order to overcome these difficulties, holding individual meetings seems to be effective.
