摘要：This paper looks at the current issues of raising the quality of work in businesses of the service sector including to construction and transport. Options for classifying businesses of this sector are given, as well as a classification by the author. The peculiarities of work in these businesses are examined, along with the peculiarities of their work in the Northwestern District. The advantages of introducing quality management systems into these businesses are given. Furthermore, the interpretation of quality management principles as applied to the service industries and construction are looked at.
