摘要：Purpose: This study investigates the effect of perceived organizational support and work environment on organizational commitment, as well as, analyzes the mediating role of self-monitoring in this relationship in the service sector of Lahore, Pakistan. Methodology: Self-administered survey was conducted for the collection of responses from employees working in service sector. Total 680 questionnaires were distributed among employees from which 355 questionnaires were completely filled that were used for further analysis. Findings: Results of this study revealed that work environment has significant and positive association with organizational commitment whereas insignificant association is found between perceived organizational support and organizational commitment. Results further exposed that self-monitoring plays mediating role in the association between perceived organizational support and work environment with organizational commitment. Value/Originality: This study divulges that work environment and perceived organizational support help enhance the organizational commitment and self-monitoring mediates this association. This attempt contributes in academic literature and helps to fill the gap in current literature. Practical implications/Limitation: Results of this study do have practical implications for service sector. It helps to convince managers in service sector that facilitative work environment enhances the organizational commitment in employees. This research further suggests that one of the personality variables, namely, self-monitoring plays mediating role in the relationship between perceived organizational support and work environment with organizational commitment. Low sample size, region and time constraint are the limitations of this study.
