摘要：The aim of this study was to investigate what are the determinants of employee engagement in service sector of Pakistan. A self-administered questionnaire was used for data collection of data from respondents working in service sector on five-point Likert scale. Overall 301 filled useable questionnaires were entered. The average age is 25-29 years and 67% of total respondents are male. The average working experience of the participants is 2-5 years. The results of confirmatory factor analysis and multiple regression analysis indicate that the core self-evaluation, fairness and treatment of employees and service environment of organization are positively and significantly related with employee engagement. Different antecedents of employee engagement are investigated in this study. As a result, this research endeavors to fill the gap about the lack of academic literature on fairness and treatment of employees in Pakistani context. Findings of this research do have practical implications for service sector, mainly for their human resources department as how they can increase the engagement of employees in service sector. Low sample size is limitation in generalizing the results of this study. Sample size may be increased and this study should be tested in other regions as well.
关键词：Fairness and Treatment;Job Demands-Resources Model;Self-Evaluation;Employee Engagement
