摘要：It is often the case that organizations must quickly adjust their goals/objectives due to rapid changes in the business environment, particularly in relation to changes in customer services, technologies and product lifecycles. This rapid evaluation of goals affects the already aligned environment between business and IT, therefore re-alignment is important. This proposed realignment framework consists of five levels in order to redesign the business process in context with Business-IT alignment: 1) identification of business process goals and objectives in the form of “company vision”; 2) identification of the IT resource capability in terms of “where is IT department now?”; 3) illumination of business goal changes in the form of “what business wants to change?”; 4) formulation of strategy to manage changes in terms of “how to implement the change?”; 5) finally, the specification of process redesign in the form of “did IT get there?”. This momentum keeps going until the change is finalized. Business process realignment is possible by rethinking and redesign of business goals and objectives that achieved dramatic improvement in the organizational performance, product quality, speed in organizational services and improvement in information system support.
关键词：Business-IT re-alignment; IS services; business process; IS support; case study
