期刊名称：Journal of Economics and International Finance
电子版ISSN：2006-9812
出版年度：2010
卷号：2
期号：10
页码：212-220
语种：English
出版社：Academic Journals
摘要：The present paper analyze the extent of complaints in three types of bank groups, namely, public sector banks, Indian private sector banks and foreign banks. The numbers of complaints are the maximum in public sector banks and the maximum complaints are related to deposit, credit cards and housing loans. The present study is related to 2006 - 2007 to 2007 - 2008.The paper intends to solve these complaints with different method.
关键词：Customer complaints in banks;nature of customer complaints and strategies to solve them
