摘要：The objective of the paper is to present results of research carried out on the development of a logistics maturity model for enterprises. The proposed approach allows for companies to self-assess their level of advancement of logistics processes implementation with the use of logistics maturity model. Considering the results of the assessment, directions for further actions may be determined. The proposed model comprises three dimensions: SCOR model, phases of the industry logistics and logistics tools, what makes it original approach in the field of logistics maturity research. Moreover, the model described in the paper is dedicated for service industry, which is in research niche. The current state of research on maturity models is reviewed to serve as a basis for the model developed in the paper. There are inlcuded theoretical assumptions of the proposed logistics maturity model and presentation of the model’s concept, considering directions for future research on the specified issue.
