摘要：Reliability of production systems in enterprises is increasingly dependent on the availability of ICT systems that supervise them. The research presented in this paper focuses on the improvement of the availability of ICT systems by identifying possibilities of further automation of their maintenance processes. After preliminary research, it has been concluded that the possibility of further automation by using artificial intelligence methods to support decision making regarding the improvement of ICT systems is worth considering. The main aim of the paper was to carry out research into the possibilities of using and implementing artificial intelligence to support decision making regarding the improvement of ICT systems.
关键词：Information and Communication Technology; AI methods; Information Technology Infrastructure Library; Reliability of production systems
