期刊名称：International Journal of Engineering Business Management
印刷版ISSN：1847-9790
电子版ISSN：1847-9790
出版年度：2018
卷号：10
DOI：10.1177/1847979018767766
语种：English
出版社：InTech
摘要：A Port Community System (PCS) is an electronic platform that links the multiple systems operated by private and public organizations. Accordingly, PCSs can be interpreted as complex service system networks that coproduce services. The study proposes a three levels top-down methodology which aims to interpret existing PCS in order to: provide a formal description of this system network based on the enterprise architecture concepts of a PCS; illustrate how each actor of a PCS offers or requires services; and present a new approach to the measurement of services based on the Goal-Question-Metric paradigm.
