摘要：Today’s e-learning is an essential component of an education process, especially in higher education. The performance of education process can be improved significantly when higher education applies e-learning. Furthermore, much higher educations use e-learning, however many of them fail to use e-learning since they do not investigate the critical component of e-learning which suitable for their institution. This paper proposes how to identify the critical factor of e-learning in higher education using Hexagonal E-learning Assessment Model (HELAM) and Analytic Hierarchy Process (AHP). Using two type of student regarding the use of e-learning, i.e., the student who everyday use e-learning and not. Our study shows that the most critical factor chosen by intense students using e-learning is Course Management factor, while the most critical factor for not intense students is Knowledgeable. From the results of this study can be concluded that the students already have the confidence and ability that are high in using e-learning sites, but support and encouragement are also needed to motivate them in the use of e-learning. Such motivation can be their private lecture site management services as well as support and training so that students can be well-informed about e-learning sites.
