期刊名称：The International Technology Management Review
电子版ISSN：1835-5269
出版年度：2014
卷号：4
期号：1
页码：27-41
DOI：10.2991/itmr.2014.4.1.3
语种：English
出版社：Atlantis Press
摘要：This research studies the level of satisfaction among end-users of estate management system in a Hong Kong public housing organization. It identifies the interactions of prior experience, perceived usefulness and confirmation for achieving user satisfaction and usage continuance intention. It illustrates the relationships among expectation, perceived usefulness, user satisfaction and usage continuance intention. Confirmation was found to be correlated to perceived usefulness and user satisfaction. User satisfaction in Accounting Information Systems (AIS) environment was affected by perceived performance. There are correlation between perceived usefulness and usage continuance intention, and a direct positive effect of use satisfaction on usage continuance intention. These empirical results support the expectation confirmation theory.
关键词：End-user Computing Satisfaction; Hong Kong Housing Authority; Accounting Information Systems
