期刊名称：The International Technology Management Review
电子版ISSN：1835-5269
出版年度：2013
卷号：3
期号：1
页码：22-41
DOI：10.2991/itmr.2013.3.1.3
语种：English
出版社：Atlantis Press
摘要：In recent years, hospitals around the world have started to invest more heavily in business-to-business (B2B) electronic commerce (e-commerce) in an attempt to control their escalating operating costs as well as to maximize their revenue. However, relatively little research has been conducted to examine how hospitals evaluate their B2B e-commerce investments and to what extent their B2B e-commerce benefits are realized. To remain competitive, hospitals must also enhance and maintain their IT/B2B e-commerce systems through both internal and non-internal sourcing activities. Hence, we take a multi-case study approach to investigate the practices and processes of B2B e-commerce evaluation and benefits realization and their relationships with outsourcing and various organizational factors in Australian and Taiwanese hospitals. The findings suggest that a significant proportion of the Australian and Taiwanese hospitals had used a formal or semi-formal IT/B2B investment evaluation methodology or process to evaluate their B2B investments. A key contribution of this study is the identification and examination of key B2B e-commerce investment evaluation and outsourcing practices issues and challenges faced by the Australian and Taiwanese hospitals.
