摘要：ENHANCEMENT OF THE TEACHING QUALITY IS ALWAYS AN ESSENTIAL ISSUE IN THE HIGHER EDUCATION, AND THE SIGNIFICANCE OF THE FEEDBACK FROM THE SOCIETY AND STUDENTS HAS BEEN INCREASINGLY EMPHASIZED BY HIGHER EDUCATION AUTHORITIES AND INSTITUTIONS BECAUSE IT IS A CONSIDERABLE SOURCE OF INFORMATION TO ENHANCE THE EDUCATION QUALITY. THIS PAPER AIMS TO EXPLORE THE FEEDBACK AND GAP BETWEEN EXPECTATIONS, PERCEPTIONS OF STUDENTS AND EXPERTS ON THE COURSE OF PUBLIC SPEAKING (PS) IN THE VIETNAM UNIVERSITIES. THE STUDY HAS EMPLOYED 2 METHODS OF THE QUALITATIVE AND THE QUANTITATIVE. THE QUALITATIVE RESULT IS FROM THE INTERVIEWS WITH STUDENTS AND CONSULTATIONS FROM EXPERTS WHO ARE AS SOCIETAL FACTORS OF THE EDUCATIONAL QUALITY SYSTEM, AND THE QUANTITATIVE OUTCOMES ARE FROM THE QUESTIONNAIRE WITH 267 UNDERGRADUATES AND GRADUATES. ADDITIONALLY, IMPORTANCE-PERFORMANCE ANALYSIS (IPA) HAS BEEN DONE WITH 11 ATTRIBUTES. THE RESULTS WILL BE USED AS A FOUNDATION TO REVIEW AND DEVELOP THE SYLLABUS TOWARDS THE SOCIETY-CONCENTRATED PURPOSE.
