期刊名称：She Ji: The Journal of Design, Economics, and Innovation
印刷版ISSN：2405-8726
出版年度：2019
卷号：5
期号：3
页码：167-187
DOI：10.1016/j.sheji.2019.07.001
语种：English
出版社：Elsevier
摘要：AbstractHow people think and act is influenced by their transient mood state. Different moods stimulate different (thought/action) tendencies, such as the tendency to be attentive (when cheerful), to be cautious (when anxious), or to be impatient (when agitated). To support an understanding of how mood can inform user-centered design, this paper reports an exploratory study that revealed the diverse scope of these mood-stimulated human tendencies. The questionnaire study (N = 43) examined the relationships between 20 moods and 68 distinct tendencies. Significant mood effects were found for all tendencies, indicating that different moods are associated with different tendencies. A Correspondence Analysis generated a visual overview of these relationships. In addition, a Factor Analysis found nine generic dimensions of mood-stimulated tendencies. In user-centered design, these results can support communications about user mood with team-members, end-users and other stakeholders. Based on the study results, a creative design tool is introduced. It aims to enable designers and service providers to become better aware of, and adequately respond to, the dynamics of mood-stimulated user preferences, feelings, and actions during the design process.Highlights•Moods are a significant factor that is largely ignored in the user-centred design.•Moods promote diverse and distinct though/action tendencies.•Each of 18 moods represents a unique and distinct constellation of tendencies.•Mood-stimulated tendencies can be described with 9 basic dimensions.•The results will help designers grasp the dynamic and specific effects of mood on users.
关键词：User-centered design;Mood-stimulated tendencies;Dynamic user profiling;Affective personas
