期刊名称：International Journal of Computer Science & Technology
印刷版ISSN：2229-4333
电子版ISSN：0976-8491
出版年度：2016
卷号：6
期号：1
页码：42-46
语种：English
出版社：Ayushmaan Technologies
摘要：In all organizations, employees are one of the most critical resource for gaining competitive advantage. It is one of the most important ‘P’ viz. ‘People’ in services sector; other being ‘Process’ and ‘Physical Evidence’. The IT (information technology) not only enables better customer experience but also enables employees to provide better services. However the complexity of new applications may cause uncertainty amongst the employees. New interventions become a cause of stress in customer oriented organizations like banking sector. This study aims at exploration of sources of role stress in IT age among female bankers. The research follows an empirical approach to study the phenomenon of role stress amongst female bankers in select regions of India. The theoretical and policy implications of the findings of the study have been discussed which would facilitate understanding the role of stress among female bankers.
