摘要：Developing regions tend to embrace emerging technologies through innovative approaches which are fostering better government-to-citizen and citizen-to-government services. Main obstacles are faced during the implementation and post-implementation process of information systems. Therefore, this paper surveys the implementation of projects regarding e-kiosk and smart city approach from an industry perspective, by a having a closer look at the implementation and post-implementation activities taken by a company in Kosovo which was involved in the whole process. There are more than forty e-Kiosks and two smart city solutions by the same entity in Kosovo, where the keynote researcher is engaged in fulltime basis, which created the opportunity to analyze the whole process in details, starting from the initial order until the post-implementation process.This paper contributes to the academic society by giving real industry illustrations in regards to the barriers and challenges faced during the implementation of information systems in different contexts, including cultural context, resistance to change by the end user which sometimes are putting an emerging system in a fail process.Furthermore, a detailed methodology regarding post-implementation approach was presented on this paper in order to overcome potential implications or non-usage of implemented systems by the end-users which are targeted by the emerging technologies.
关键词：Keywordsautomationdeveloping regionsemerging technologiesbusiness systems
