摘要：Occupational stress is an enemy of society, a problem that requires a deep research to control stress more effectively. The case study presented in this article consists of a model control regarding occupational stress. The experimental part of this study involved interviews with 15 employees, 9 females and 6 males aged between 25-55 years. Participants described stressful situations at work. Time allocated for each subject was 45 minutes per interviews. The model was implemented based on the job content stressors, effects of stress (physiological, psychological, behavioural) and interviews results. Future directions in stress research is to identify the way to have control in the workplace because, in my opinion, that it is the key factor for good results and health.
