期刊名称：International Journal of Japan Association for Management Systems
印刷版ISSN：1884-2089
电子版ISSN：2188-2460
出版年度：2019
卷号：11
期号：1
页码：61-66
DOI：10.14790/ijams.11.61
语种：English
出版社：日本経営システム学会
摘要：Chinese dairy firms have grown rapidly in recent years. However, they often face issues related to the quality of their products. Assuming that Chinese dairy companies do not effectively use quality information, the present study elucidates the factors that hold back companies in their use of quality information. The study hypothesizes that (1) Chinese dairy firms are inefficient in evaluating the execution level of business process rules, and (2) these companies are unable to improve their business process for lack of effective utilization of quality information. The results are verified using the Nikkei database and through interviews with executives of Chinese dairy firms. The result of the first hypothesis revealed quality issues faced by a large Chinese dairy company. Similarly, the verification results of hypothesis (2) confirmed that the efforts of large companies were insufficient. Based on these study results, it was presumed that Chinese dairy firms are not mature enough to be able to effectively utilize quality information and that the factors hindering this maturity are that Chinese dairy firms are inefficient in evaluating the level of execution of business process rules and that these companies are unable to improve their business process for lack of effective utilization of quality information.
关键词：Chinese dairy firms;quality control;quality information;business process
