期刊名称：The African Journal of Information and Communication
印刷版ISSN：2077-7205
电子版ISSN：2077-7213
出版年度：2015
卷号：2015
期号：15
页码：68-80
语种：English
出版社：University of the Witwatersrand
摘要：The adoption of computer-based enterprise resource planning systems (ERPs) has become an important feature of large organisations in both the public and private sectors. Successfully embedding ERP systems in organisational structures does, however, pose a significant array of technical and social (human) challenges. Chief among these is ensuring that ERP users successfully adapt to new/changed work processes and tasks post-adoption. In this study Karl Weick's theory of Sensemaking is adopted to investigate the process by which users develop the meaningful understandings of ERPs. It is proposed that experiences of misfit, that result from user ignorance or organisation-artefact misalignment, act as triggers for sensemaking. Based on an integrated interpretive framework a case study of a South African Metropolitan Municipality is used to analyse 34 experiences of misfit and their consequences. Findings suggest that experiences of misfit trigger various types of response strategies during which users' understanding of and beliefs about ERP technology are updated.
关键词：Enterprise resource planning systems; ERPs; Information systems adoption; Local government; Metropolitan municipality; Misfit; Sensemaking;Technology adaptation
