标题：Realities of microenterprises’ ICT use for business activities and for acquiring online government support : a study in Western Cape Province, South Africa
期刊名称：The African Journal of Information and Communication
印刷版ISSN：2077-7205
电子版ISSN：2077-7213
出版年度：2019
卷号：2019
期号：24
页码：1-23
DOI：10.23962/10539/28659
语种：English
出版社：University of the Witwatersrand
摘要：This article provides findings from a study, in South Africa’s Western Cape Province, of microenterprises’ experiences and perceptions of use of information and communication technologies (ICTs) for general business activities and for acquiring online government business support information. Using the capability approach (CA) theoretical framework, the study analysed data from interviews with microenterprise owners and digital government experts. The study found that the microenterprises were adept in their use of ICTs in their businesses, but that they encountered problems in using online government business support information services. These problems were found to be the result of deficiencies in the online services’ content, structure, design, navigation, mobile-friendliness, language usage and bureaucratic requirements.
关键词：Capability approach (CA); Digital government; E-government; Government business support information; Government websites; Information;communication technologies (ICTs); Microenterprises; South Africa;Western Cape
