摘要：The last mile is characterized as the last step of delivery to the customer from the logistics point of view. It is necessary to aim and fulfill all customers’ needs mainly during the process of the last mile, because it is directly connected to them. Customer orientation can cause many complications that must be solved according to their will. This part of the supply chain is currently under pressure. Nowadays, trends have changed the last mile into a more ecological process mostly in the transport field. Railway transport is considered as an ecological transport mode therefore the last mile should be done by the railway transport. Preconditions for doing the last mile by the railway transport is the existence of siding (special purpose tracks) at the place of delivery. Our research focuses on minimizing the negative impacts of the last mile to customers in the context of using sidings. This research is based on the real conditions of the Slovak rail network, and on consultation with some experts from freight transport companies.
