期刊名称：Asian Journal of Economics, Business and Accounting
印刷版ISSN：2456-639X
出版年度：2018
卷号：6
期号：2
页码：1-11
DOI：10.9734/AJEBA/2018/39993
语种：English
出版社：Sciencedomain International
摘要：Aims: Severe competition exists among the medical service providers at Saudi Arabia. The competition has propelled hospitals to look beyond the idea of providing just a service and has oriented them to consider the customer loyalty, which stems out of service quality, as an important competitiveness factor. Large-sized hospitals can demonstrate successful performance when they satisfy the quality of medical services expected by patients. This paper investigates the influence of medical services quality on the extent of patient loyalty.
