期刊名称：International Journal of Information Systems and Project Management
印刷版ISSN：2182-7796
电子版ISSN：2182-7788
出版年度：2020
卷号：8
期号：3
页码：48-64
DOI：10.12821/ijispm080303
语种：English
出版社：SciKA
摘要：One of the major visions is having one system that covers all business functions and satisfies virtually all the standardprocesses and routine transactions within organizations. In the last decade, several academics and practitioners havepredicted the rise of what is called enterprise resource planning systems II (ERP II). ERP II was sought to be a digitalplatform that is capable of supporting timely decision-making through covering all business functions’ processesthrough having preloaded modules that will minimize the need for external systems like separate customer relationshipmanagement (CRM), e-business platforms, and supply chain management (SCM) systems, among others. While ERPsystems nowadays have matured, and several packages come with CRM modules and other solutions, however separateCRM systems are still widely adopted by organizations. Thus, this study investigates why organizations that currentlyhave ERPs with CRM modules are still investing in separate CRM systems. Our results show that the current ERPsystems did not reach the ERP II state as envisioned, as most organizations are inclined to adopt separate CRM systems.Thus, we have presented five main reasons for this inclination, which are: scoping during ERP implementations, costs,features and functionalities, user-friendliness and ease of use, and finally integration with e-business platforms.
