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  • 标题:The Role of Customer Experience for Re-Visit and Purchase Intention: A Case Study of Amazon
  • 本地全文:下载
  • 作者:Gökhan Meriç ; Figen Yıldırım
  • 期刊名称:International Journal of Commerce and Finance
  • 电子版ISSN:2149-9608
  • 出版年度:2021
  • 卷号:7
  • 期号:1
  • 页码:92-108
  • 语种:English
  • 出版社:Istanbul Commerce University
  • 摘要:In this study, it is aimed to examine the relationship between customer experience and re-visit intention, and purchase intention in e-commerce sites in the example of amazon.com.tr. The questionnaire form prepared to collect data within the scope of the research was shared on the internet. Descriptive statistical analysis and regression analysis were performed with the data obtained from 358 participants who answered the questionnaire. As a result of the analysis, it was found that customer experience has significant effects on purchase intention and re-visit intention, as well as purchase intention on re-visit intention.
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